Shipping 12

• I ordered a VOD bundle - why am I still being charged for shipping?
• I ordered a bundle, will everything ship together?
• How do I track my package?
• How long will it take to get my package?
• How do I calculate my shipping before ordering?

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Puppy Culture VOD Issues 8

• How do I access my video library?
• I don't see my videos in my Video Library!
• How do I access my video library from Madcap University?
• When will my Video On Demand title be available to watch?
• How do I watch on my TV?

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Puppy Culture DVD Issues 2

• I accidentally ordered DVDs instead of VOD! Can I switch the DVDs for VOD?
• I broke my DVD, can I get single disc replaced?

Puppy Culture Account 7

• I get a 'wrong email/password error' when I try to log in!
• How do I log into my Puppy Culture Account?
• I don't know what email was used with my VOD purchase!
• How can I view my order history?
• How do I change my mailing address?

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Training Questions 9

• Will you be having any seminars soon?
• Can I split Puppy Culture to only get the information from 8 weeks and on?
• Do I have to use a clicker to do Puppy Culture?
• Will teaching manding interfear with later training?
• Will teaching manding interfear with future show training?

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Puppy Culture Affiliate Program 10

• How do I get Puppy Culture logos for my website?
• Do you have an affiliate program?
• How does your affiliate program work?
• How do I navigate my website?
• How do I get my banners?

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Puppy Culture Discounts 7

• Do you run sales?
• Can repeat customers get discounts?
• Can I get a discount for VOD if I bought the DVD previously?
• How can I become a distributor?
• Which products qualify for quantity discounts?

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Buying Puppy Culture for Others 2

• How do I buy the film for someone Else?
• Do you sell Puppy Culture gift cards?

Puppy Culture - Refunds and Returns 8

• Is it possible to change my order?
• Can I get replacements for faulty DVDs?
• How do I return my package?
• Can I cancel my order?
• How do I get a refund?

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Puppy Culture - Purchasing 9

• Can I call in an order?
• Do you accept credit cards?
• Do you accept PayPal?
• What forms of payment do you accept?
• Can I order VOD from Amazon?

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What To Purchase 15

• Is Puppy Culture suitable for puppy owners?
• Is Puppy Culture suitable for rescues/fosters?
• Should I buy a DVD or Video On Demand?
• What should I do after Puppy Culture?
• Can I do Puppy Culture with my puppy if my breeder did not do Puppy Culture?

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Puppy Culture VOD 12

• What is Video On Demand (VOD) / Streaming?
• What devices can I watch Video On Demand on?
• How long do I have access to my VOD purchase?
• How do I access my videos on my phone/tablet using the App?
• Do the Video On Demand titles have subtitles or closed captioning?

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Puppy Culture DVDs 4

• Will the DVDs play in my country?
• Can I get temporary Video On Demand access while I wait for my DVDs?
• Do the DVDs have subtitles or closed captioning?
• What devices can play the DVDs?

Physical Books 10

• Is there a digital version of the Puppy Culture Workbook?
• Is there a digital version of When Pigs Fly?
• Is there a digital version of the Puppy Culture Exercise Booklet?
• What books do you have as eBooks?
• Do you have a poster for Puppy Fitness rather than a book?

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Puppy Culture Bundles 8

• Can I purchase all the films as a bundle?
• What bundles are for show dogs?
• Can I customize or create my own bundle?
• What bundles are for trainers?
• What bundles are for puppy owners?

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Puppy Culture Vouchers 3

• How Do I Purchase VOD Vouchers?
• Can I get a refund for an unused voucher?
• How do I assign vouchers?

Other Products 5

• Can I order Yak Beds?
• Do you sell the puppy agility equipment shown in the film?
• Do you have free promotional materials to give to clients?
• Do the courses have subtitles or closed captioning?
• Are your Madcap University Courses available on DVD?