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Pricing & Discounts
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Technical
Orders
Purchasing
9
Can I call in an order?
Do you accept credit cards?
Do you accept PayPal?
What forms of payment do you accept?
How can access my order history?
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What To Purchase
14
Is Puppy Culture suitable for puppy owners?
I'm a breeder and I want to use Puppy Culture - where do I start?
Is Puppy Culture suitable for rescues/fosters?
Should I buy a DVD or Video On Demand?
What should I do after Puppy Culture?
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Shipping
Shipping
12
I ordered a VOD bundle - why am I still being charged for shipping?
I ordered a bundle, will everything ship together?
How do I track my package?
How long will it take to get my package?
How do I calculate my shipping before ordering?
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Products
Workbooks/Books
9
Is there a digital version of the Puppy Culture Workbook?
Is there a digital version of When Pigs Fly?
Is there a digital version of the Puppy Culture Exercise Booklet?
What books do you have as eBooks?
Do you have a poster for Puppy Fitness rather than a book?
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Physical DVDs
4
Will the DVDs play in my country?
Can I get temporary Video On Demand access while I wait for my DVDs?
Are the films subtitled?
What devices can play the DVDs?
Video on Demand/Streaming
12
Are the VOD titles downloadable?
What are Vouchers?
What devices can I watch VOD on?
What is VOD/Streaming?
Can I access VOD if I already bought the DVDs?
See all 12 articles
Bundles
7
Can I purchase all the films as a bundle?
What bundles are for show dogs?
Can I customize or create my own bundle?
What bundles are for trainers?
What bundles are for puppy owners?
See all 7 articles
Other Products
3
Can I order Yak Beds?
Do you sell the puppy agility equipment shown in the film?
Do you have free promotional materials to give to clients?
Vouchers
3
Can I get a refund for an unused voucher?
How do I resend an unredeemed voucher?
How do I assign vouchers?
Pricing and Discounts
Affiliate Program
9
How do I get Puppy Culture logos for my website?
Do you have an affiliate program?
How does your affiliate program work?
How do I navigate my website?
How do I get my banners?
See all 9 articles
Quantity Discounts
9
What are Quantity Discounts?
Who is eligible for Quantity Discounts?
How do I apply for Quantity Discounts?
I was approved for a quantity discount, but when I go to buy, I see no discount!
Was my Quantity Discount Application Approved?
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Gifts and discounts
6
Can I get a discount for being a part of a rescue or shelter?
Are there bulk discounts?
Do you sell Puppy Culture gift cards?
How can I buy Puppy Culture for someone else?
Can repeat customers get discounts?
See all 6 articles
Returns and Refunds
Refunds and Returns
7
Is it possible to change my order?
Can I get replacements for faulty DVDs?
How do I return my package?
Can I cancel my order?
How do I get a refund?
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Technical
Video on Demand/VOD Issues
19
Can't accesss my VOD purchase!
Why aren't my videos showing in my video library?
Why can't I access my streaming purchase?
How do I access my VOD purchase?
How do I reset my access token?
See all 19 articles
DVD Issues
2
I accidentally ordered DVDs instead of VOD! Can I switch the DVDs for VOD?
I broke my DVD, can I get single disc replaced?
Training Questions
9
Will you be having any seminars soon?
Can I split Puppy Culture to only get the information from 8 weeks and on?
Do I have to use a clicker to do Puppy Culture?
Will teaching manding interfear with later training?
Will Puppy Culture help fearful puppies?
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Other product Issues
0
Puppy Culture Account
5
How do I make a Puppy Culture account?
I get a 'wrong email/password error' when I try to log in!
How do I log in to my Puppy Culture account?
I don't know what email was used with my VOD purchase!
Why does the URL for some parts of the website have .co.uk ?
Madcap University
2
How do I sign up for the free course?
I can't find my Madcap University course!
OTHER ARTICLES
Social Media
3
Do you have a Puppy Culture newsletter?
Is Puppy Culture on Facebook?
Do you have an Instagram page?
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U.K. Queries
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