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Pricing & Discounts
Returns & Refunds
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About Our Courses
Shipping
Shipping
12
I ordered a VOD bundle - why am I still being charged for shipping?
I ordered a bundle, will everything ship together?
How do I track my package?
How long will it take to get my package?
How do I calculate my shipping before ordering?
See all 12 articles
Technical
Video on Demand/VOD Issues
7
How do I access my Video Library?
I don't see my videos in my Video Library!
When does my VOD become availible?
Can I get temporary access to VOD while I wait for my DVD?
Can you send me the films to watch via email/USB stick?
See all 7 articles
Puppy Culture App Issues
0
DVD Issues
2
I accidentally ordered DVDs instead of VOD! Can I switch the DVDs for VOD?
I broke my DVD, can I get single disc replaced?
Training Questions
9
Will you be having any seminars soon?
Can I split Puppy Culture to only get the information from 8 weeks and on?
Do I have to use a clicker to do Puppy Culture?
Will teaching manding interfear with later training?
Will Puppy Culture help fearful puppies?
See all 9 articles
Puppy Culture Account
6
How do I make a Puppy Culture account?
I get a 'wrong email/password error' when I try to log in!
How do I log in to my Puppy Culture account?
I don't know what email was used with my VOD purchase!
How can I view my order history?
See all 6 articles
Pricing and Discounts
Affiliate Program
9
How do I get Puppy Culture logos for my website?
Do you have an affiliate program?
How does your affiliate program work?
How do I navigate my website?
How do I get my banners?
See all 9 articles
Quantity Discounts
4
How can I become a distributor?
Do you offer bulk/quantity discounts?
Do I need to be a member of the quantity discount program to see discounts?
Do you offer bulk discounts on VOD?
Gifts and discounts
5
Do you run sales?
Do you sell Puppy Culture gift cards?
How can I buy Puppy Culture for someone else?
Can repeat customers get discounts?
Can I get a discount for VOD if I bought the DVD previously?
Returns and Refunds
Refunds and Returns
7
Is it possible to change my order?
Can I get replacements for faulty DVDs?
How do I return my package?
Can I cancel my order?
How do I get a refund?
See all 7 articles
Orders
Purchasing
8
Can I call in an order?
Do you accept credit cards?
Do you accept PayPal?
What forms of payment do you accept?
Can I order VOD from Amazon?
See all 8 articles
What To Purchase
15
Is Puppy Culture suitable for puppy owners?
I'm interested in showing my dog - which products are right for me?
I'm a breeder and I want to use Puppy Culture - where do I start?
Is Puppy Culture suitable for rescues/fosters?
Should I buy a DVD or Video On Demand?
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Products
Workbooks/Books
10
Is there a digital version of the Puppy Culture Workbook?
Is there a digital version of When Pigs Fly?
Is there a digital version of the Puppy Culture Exercise Booklet?
What books do you have as eBooks?
Do you have a poster for Puppy Fitness rather than a book?
See all 10 articles
Physical DVDs
4
Will the DVDs play in my country?
Can I get temporary Video On Demand access while I wait for my DVDs?
Do the DVDs have subtitles or closed captioning?
What devices can play the DVDs?
Video on Demand/Streaming
15
Are the VOD titles downloadable?
What are Vouchers?
Does video on demand really last forever?
What devices can I watch Video on Demand on?
What is VOD/Streaming?
See all 15 articles
Bundles
7
Can I purchase all the films as a bundle?
What bundles are for show dogs?
Can I customize or create my own bundle?
What bundles are for trainers?
What bundles are for puppy owners?
See all 7 articles
Other Products
3
Can I order Yak Beds?
Do you sell the puppy agility equipment shown in the film?
Do you have free promotional materials to give to clients?
Vouchers
4
How do I buy the film for someone else?
How do I purchase VOD vouchers?
Can I get a refund for an unused voucher?
How do I assign vouchers?
About Our Courses
Buying for Others
1
How to assign vouchers
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U.S. Queries
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