Shipping 12

• I ordered a VOD bundle - why am I still being charged for shipping?
• I ordered a bundle, will everything ship together?
• How do I track my package?
• How long will it take to get my package?
• How do I calculate my shipping before ordering?

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Video on Demand/VOD Issues 7

• How do I access my Video Library?
• I don't see my videos in my Video Library!
• When does my VOD become availible?
• Can I get temporary access to VOD while I wait for my DVD?
• Can you send me the films to watch via email/USB stick?

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Puppy Culture App Issues 0

DVD Issues 2

• I accidentally ordered DVDs instead of VOD! Can I switch the DVDs for VOD?
• I broke my DVD, can I get single disc replaced?

Training Questions 9

• Will you be having any seminars soon?
• Can I split Puppy Culture to only get the information from 8 weeks and on?
• Do I have to use a clicker to do Puppy Culture?
• Will teaching manding interfear with later training?
• Will Puppy Culture help fearful puppies?

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Puppy Culture Account 6

• How do I make a Puppy Culture account?
• I get a 'wrong email/password error' when I try to log in!
• How do I log in to my Puppy Culture account?
• I don't know what email was used with my VOD purchase!
• How can I view my order history?

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Affiliate Program 9

• How do I get Puppy Culture logos for my website?
• Do you have an affiliate program?
• How does your affiliate program work?
• How do I navigate my website?
• How do I get my banners?

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Quantity Discounts 4

• How can I become a distributor?
• Do you offer bulk/quantity discounts?
• Do I need to be a member of the quantity discount program to see discounts?
• Do you offer bulk discounts on VOD?

Gifts and discounts 5

• Do you run sales?
• Do you sell Puppy Culture gift cards?
• How can I buy Puppy Culture for someone else?
• Can repeat customers get discounts?
• Can I get a discount for VOD if I bought the DVD previously?

Refunds and Returns 7

• Is it possible to change my order?
• Can I get replacements for faulty DVDs?
• How do I return my package?
• Can I cancel my order?
• How do I get a refund?

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Purchasing 8

• Can I call in an order?
• Do you accept credit cards?
• Do you accept PayPal?
• What forms of payment do you accept?
• Can I order VOD from Amazon?

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What To Purchase 15

• Is Puppy Culture suitable for puppy owners?
• I'm interested in showing my dog - which products are right for me?
• I'm a breeder and I want to use Puppy Culture - where do I start?
• Is Puppy Culture suitable for rescues/fosters?
• Should I buy a DVD or Video On Demand?

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Workbooks/Books 10

• Is there a digital version of the Puppy Culture Workbook?
• Is there a digital version of When Pigs Fly?
• Is there a digital version of the Puppy Culture Exercise Booklet?
• What books do you have as eBooks?
• Do you have a poster for Puppy Fitness rather than a book?

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Physical DVDs 4

• Will the DVDs play in my country?
• Can I get temporary Video On Demand access while I wait for my DVDs?
• Do the DVDs have subtitles or closed captioning?
• What devices can play the DVDs?

Video on Demand/Streaming 15

• Are the VOD titles downloadable?
• What are Vouchers?
• Does video on demand really last forever?
• What devices can I watch Video on Demand on?
• What is VOD/Streaming?

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Bundles 7

• Can I purchase all the films as a bundle?
• What bundles are for show dogs?
• Can I customize or create my own bundle?
• What bundles are for trainers?
• What bundles are for puppy owners?

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Other Products 3

• Can I order Yak Beds?
• Do you sell the puppy agility equipment shown in the film?
• Do you have free promotional materials to give to clients?

Vouchers 4

• How do I buy the film for someone else?
• How do I purchase VOD vouchers?
• Can I get a refund for an unused voucher?
• How do I assign vouchers?

Buying for Others 1

• How to assign vouchers