Purchasing 7

• Can I call in an order?
• Do you accept credit cards?
• Do you accept PayPal?
• What forms of payment do you accept?
• I need a copy of my invoice for my order - how can I get it?

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What To Purchase 11

• Is Puppy Culture suitable for puppy owners?
• Is Puppy Culture suitable for rescues/fosters?
• Should I buy a DVD or video on demand?
• What should I do after Puppy Culture?
• Can I do Puppy Culture with my puppy if my breeder did not do Puppy Culture?

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Shipping 12

• I ordered a VOD bundle - why am I still being charged for shipping?
• I ordered a bundle, will everything ship together?
• Is the scheduled delivery time flexible?
• How do I track my package?
• How long will it take to get my package?

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Workbooks/Books 8

• Is there a digital version of the Puppy Culture Workbook?
• Is there a digital version of When Pigs Fly?
• Is there a digital version of the Puppy Culture Exercise Booklet?
• What books do you have as eBooks?
• Do you have a poster for Puppy Fitness rather than a book?

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Physical DVDs 4

• Will the DVDs play in my country?
• Can I get temporary Video on Demand access while I wait for my DVDs?
• Are the films subtitled?
• What devices can play the DVDs?

Video on Demand/Streaming 10

• Are the VOD titles downloadable?
• What are vouchers?
• What devices can I watch VOD on?
• What is VOD/Streaming?
• Can I access VOD if I already bought the DVDs?

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Bundles 7

• Can I purchase all the films as a bundle?
• What bundles are for show dogs?
• Can I customize or create my own bundle?
• What bundles are for trainers?
• What bundles are for puppy owners?

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Other Products 3

• Can I order Yak Beds?
• Do you sell the puppy agility equipment shown in the film?
• Do you have free promotional materials to give to clients?

Vouchers 1

• Can I get a refund for an unused voucher?

Afflilate Program 6

• How do I get Puppy Culture logos for my website?
• Do you have an affiliate program?
• How does your affiliate program work?
• How do I navigate my website?
• How do I get my banners?

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Quantity Discounts 8

• What are Quantity Discounts?
• Who is eligible for Quantity Discounts?
• How do I apply for Quantity Discounts?
• I was approved for a quantity discount, but when I go to buy, I see no discount!
• Was my Quantity Discount Application Approved?

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Gifts and discounts 6

• Can I get a discount for being a part of a rescue or shelter?
• Are there bulk discounts?
• Do you sell Puppy Culture gift cards?
• How can I buy Puppy Culture for someone else?
• Can repeat customers get discounts?

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Refunds and Returns 7

• Is it possible to change my order?
• Can I get replacements for faulty DVDs?
• How do I return my package?
• Can I cancel my order?
• How do I get a refund?

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Video on Demand/VOD Issues 14

• Can't accesss my VOD purchase!
• I get a 'wrong email/password error' when I try to log in! Even when I change my password!
• Why aren't my videos showing in my video library?
• With only two access tokens, how do I change devices later on?
• Why can't I access my account/videos?

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DVD Issues 2

• I accidentally ordered DVDs instead of VOD! Can I switch the DVDs for VOD?
• I broke my DVD, can I get single disc replaced?

Training Questions 8

• Will you be having any seminars soon?
• Can I split Puppy Culture to only get the information from 8 weeks and on?
• Do I have to use a clicker to do Puppy Culture?
• Will teaching manding interfear with later training?
• Will Puppy Culture help fearful puppies?

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Other product Issues 0

Social Media 3

• Do you have a Puppy Culture newsletter?
• Is Puppy Culture on Facebook?
• Do you have an Instagram page?