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Knowledge base
FAQs / Knowledge base
General
FAQ
0
Getting Started
0
Announcements
0
Quantity Discounts
0
Orders and refunds
Your order
0
FAQs
Shipping FAQs
0
Information collected
Privacy policy
0
Opt-out policy
0
Discounts and Pricing
Discounts/Pricing
4
Can I get a discount for being a part of a rescue or shelter?
Are there bulk discounts on DVDs?
Are the prices in US dollars?
Can I get a discount on my DVDs if I am a returning customer?
Workbooks/Books
Workbooks/Books
5
If I am ordering a bundle, will the DVDs ship out separately than the workbook?
If it says it's a preorder, will I be getting my products right away?
Is there a digital version for When Pigs Fly?
Is there a digital version of the Puppy Culture Exercise Booklet?
Is there a digital version of the Puppy Culture Workbook?
Seminars
Upcoming Seminars
1
Will you be having any seminars soon?
Sales Support/Recommendations
Sales
12
Can I use your logo to promote Puppy Culture?
Can I split Puppy Culture to only get the information from 8 weeks and on?
Do you sell equipment?
Do you have poster for puppy fitness rather than a book?
I'm a breeder and I want to use Puppy Culture- where do I start?
See all 12 articles
DVDs/Streaming
VOD, Physical DVDs, Switching DVD formats, Technical Issues, Account Issues
0
Video on Demand
14
What devices can it be watched on?
How many devices can I watch the films on at once?
Why aren't my videos showing in my video library?
Can I get temporary Video on Demand access while I wait for my DVDs?
I can't access my account/videos
See all 14 articles
Physical DVDs
4
I ordered physical DVDs but would like to switch them for VOD. Is this possible?
Will the DVDs only play in certain countries?
Can I create my own bundle?
Are the films subtitled?
Refunds/Returns
Refunds/Returns
5
I want to change my order
I need a replacement product because mine is damaged/I'm missing a product in my order
How do I return my package?
I want to cancel my order
How do I get a refund?
DVDs
Physical DVDs
0
Shipping, Locations, and Payment
Shipping, Locations, and Payment
8
I ordered a VOD bundle- why am I still being charged for shipping?
How do I track my package?
How long will it take to get my package?
What forms of payment do we accept?
Can I calculate the shipping costs before I place the order?
See all 8 articles
Quantity Discounts
Quantity Discounts
7
What are Quantity Discounts?
Who is eligible for Quantity Discounts?
How to Apply for Quantity Discounts?
My Quantity Discount didn’t apply!
Was my Quantity Discount Application Approved?
See all 7 articles