Can I call in an order?
Yes! If you would prefer us to place your order for you, take a look at the details below and contact us for a chat. You can also contact us via Livecha...
Thu, 28 Oct, 2021 at 2:57 PM
Do you accept credit cards?
Yes, we accept all major credit cards!
Wed, 10 Nov, 2021 at 2:59 PM
Do you accept PayPal?
Yes, we accept PayPal!
Wed, 10 Nov, 2021 at 2:58 PM
What forms of payment do you accept?
We accept PayPal and all major credit cards!
Tue, 26 Oct, 2021 at 6:46 PM
How can access my order history?
You need to make a Puppy Culture account to access your order history. Here's an article on how to make a Puppy Culture account. If you are unsure whic...
Fri, 28 Jan, 2022 at 4:36 PM
Can I order VOD from Amazon?
No, we only sell physical products (books and DVDs) and ebooks on Amazon.  You must purchase the VOD films via our own website - as this is how you acce...
Wed, 7 Sep, 2022 at 12:40 PM
If it says it's a preorder, will I be getting my products right away?
Your pre-ordered products will not be shipping out immediately.  Pre-ordering allows you to place your order before the product is actually released, an...
Wed, 12 Jan, 2022 at 8:00 AM
How can I get a receipt or invoice?
You can find receipts for all of your orders in the order history section of your Puppy Culture Account. Here is an article on how to view your order history.
Fri, 28 Jan, 2022 at 4:29 PM
My bundle discount did not apply at checkout
Technology being what it is, the bundle discounts do sometimes (very rarely) get missed at checkout. However, rest assured that we do have an automatic ...
Mon, 31 Jan, 2022 at 3:33 PM

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Email

Live Chat

U.S. Queries

(908) 292-8794

Monday - Friday

8:30am to 4pm EST.