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Video on Demand/VOD Issues

Can't accesss my VOD purchase!
Here are some common issues and how to resolve them. Puppy Culture Account Issues. First, make sure you have a Puppy Culture account. You can make one ...
Thu, 28 Oct, 2021 at 2:45 PM
I get a 'wrong email/password error' when I try to log in! Even when I change my password!
This most likely is an issue with your account's email being entered incorrectly at some point during the process. Please reach out to us via email or...
Mon, 22 Nov, 2021 at 4:55 PM
Why aren't my videos showing in my video library?
There are a few things you can try to correct this issue. Ensure your device has been assigned an access token. You can find more information in your acco...
Tue, 26 Oct, 2021 at 6:34 PM
With only two access tokens, how do I change devices later on?
You can reset any of your device tokens at any time. This will allow you to re-assign this device token to another device. Simply go to your My Account pag...
Tue, 26 Oct, 2021 at 6:35 PM
Why can't I access my account/videos?
Check your Inbox and Spam folders for the confirmation email we sent when you purchased. You will need to activate your device with an access token before ...
Fri, 5 Nov, 2021 at 5:07 PM
How do I reset my access token?
Simply log into your Puppy Culture account, go to "My Account", click "Manage Access Tokens" under My Access Tokens, and then click &qu...
Tue, 26 Oct, 2021 at 6:36 PM
Can you send me the films to watch via email/USB stick?
No, we only offer DVDs or VOD that streams via our website.
Tue, 26 Oct, 2021 at 6:36 PM
How do I log in to my Puppy Culture account?
When you made your purchase, you should have received an email prompting you to activate your account. If you don’t see an email in your inbox, check you...
Tue, 26 Oct, 2021 at 6:38 PM
How do I access my VOD purchase?
Your videos are available via the "My Puppy Culture" section of our website. Simply navigate to this page and find them by clicking the “My Video ...
Tue, 26 Oct, 2021 at 6:40 PM
When does my VOD become availible?
Your videos become available immediately after purchase!  You will receive an email to activate your Puppy Culture account after your purchase, after y...
Thu, 28 Oct, 2021 at 2:54 PM