Can't accesss my VOD purchase!
Here are some common issues and how to resolve them. Puppy Culture Account Issues. First, make sure you have a Puppy Culture account. You can make one ...
Fri, 14 Jan, 2022 at 5:43 AM
Why aren't my videos showing in my video library?
There are a few things you can try to correct this issue. Ensure your device has been assigned an access token. You can find more information in your acco...
Fri, 11 Mar, 2022 at 4:18 PM
Why can't I access my streaming purchase?
There are several reason you may be having issues accessing your streaming titles. "I've logged into my Puppy Culture account, but don't ...
Fri, 11 Mar, 2022 at 4:18 PM
How do I access my VOD purchase?
Your streaming videos (VOD) are available through our My Puppy Culture website ( Simply navigate to this site and then s...
Fri, 11 Mar, 2022 at 4:18 PM
How do I reset my access token?
First, "Sign In" to your Puppy Culture account, which will take you to your My Account page. If you're already logged in, simply click &quo...
Fri, 28 Jan, 2022 at 4:45 PM
How do I link my device?
First, log into your Puppy Culture account. You can learn how to do this here. If you want to link your Roku device, use this guide instead.  Once you&#x...
Wed, 22 Dec, 2021 at 1:00 PM
How do link my device manually?
First, log into your Puppy Culture account. Here's an article on how to do this. Once you log in, you will be taken automatically to your My Account pa...
Fri, 28 Jan, 2022 at 4:34 PM
Can't view my Video Library on iPhone/iPad
This can sometimes happen with third-party internet browsers on iPhones/iPads, the solution is to use Safari instead. Apple is very restrictive around t...
Thu, 10 Feb, 2022 at 3:33 PM
How do I redeem a voucher code?
If you've been given a voucher code for one of our films, you'll first need to make a Puppy Culture Account. Please use this article to do this.  ...
Mon, 7 Mar, 2022 at 3:37 PM
How to watch streaming with Roku
If you have a Roku device, you can access the Puppy Culture Video Library directly through our Puppy Culture - Video Library  Channel.    In order to link...
Thu, 10 Mar, 2022 at 4:49 PM

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