Video on Demand/VOD Issues
Here are some common issues and how to resolve them. Puppy Culture Account Issues. First, make sure you have a Puppy Culture account. You can make one ...
Thu, 28 Oct, 2021 at 2:45 PM
This most likely is an issue with your account's email being entered incorrectly at some point during the process. Please reach out to us via email or...
Mon, 22 Nov, 2021 at 4:55 PM
There are a few things you can try to correct this issue. Ensure your device has been assigned an access token. You can find more information in your acco...
Tue, 26 Oct, 2021 at 6:34 PM
You can reset any of your device tokens at any time. This will allow you to re-assign this device token to another device. Simply go to your My Account pag...
Tue, 26 Oct, 2021 at 6:35 PM
Check your Inbox and Spam folders for the confirmation email we sent when you purchased. You will need to activate your device with an access token before ...
Fri, 5 Nov, 2021 at 5:07 PM
Simply log into your Puppy Culture account, go to "My Account", click "Manage Access Tokens" under My Access Tokens, and then click &qu...
Tue, 26 Oct, 2021 at 6:36 PM
No, we only offer DVDs or VOD that streams via our website.
Tue, 26 Oct, 2021 at 6:36 PM
When you made your purchase, you should have received an email prompting you to activate your account. If you don’t see an email in your inbox, check you...
Tue, 26 Oct, 2021 at 6:38 PM
Your videos are available via the "My Puppy Culture" section of our website. Simply navigate to this page and find them by clicking the “My Video ...
Tue, 26 Oct, 2021 at 6:40 PM
Your videos become available immediately after purchase! You will receive an email to activate your Puppy Culture account after your purchase, after y...
Thu, 28 Oct, 2021 at 2:54 PM