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I ordered a VOD bundle - why am I still being charged for shipping?
Most of our Video On Demand (VOD) bundles contain a physical item (books, clickers, wrist coils, posters) and will still have a shipping cost. Do note th...
Wed, Nov 27, 2024 at 4:03 PM
I ordered a bundle, will everything ship together?
The products will all ship together. If you purchase a Video On Demand (VOD) bundle you will have access to stream the videos on your computer, tablet ...
Mon, Oct 21, 2024 at 6:49 AM
How do I track my package?
There are two ways to track your Puppy Culture parcel. Shipping Confirmation Email Once your product ships you will receive a shipping confirmation email....
Thu, Sep 12, 2024 at 4:54 AM
How long will it take to get my package?
Depending on where you are located, your package should reach you within 3-7 business days. For international orders, this usually increases to about 7-...
Wed, Jan 12, 2022 at 10:05 AM
What countries do you ship to?
We ship to all countries if provided with a valid address. We cannot ship to PO boxes outside of the USA.
Wed, Dec 28, 2022 at 12:44 PM
I get an error when I try to check out, I'm in New Zealand. Do you ship here?
Some of our customers come up with an error when trying to ship to New Zealand. Don't worry, we do ship to NZ!  Sometimes the rural area zip codes f...
Tue, Oct 26, 2021 at 6:51 PM
Will my DVDs ship out with the rest of my bundle?
The whole bundle ships out together. If you purchase a Video On Demand (VOD) bundle you will have access to stream the videos on your computer, tablet o...
Wed, Dec 28, 2022 at 12:49 PM
Do you ship to South Africa and Brazil?
We do ship to the following countries from our U.S. store: South Africa  Brazil However, customer's sometimes have trouble receiving their pa...
Wed, Dec 28, 2022 at 12:45 PM
Can you ship to PO Boxes?
Yes. We only are able to ship to PO Boxes within the USA. We also can only ship to PO Boxes via USPS.
Tue, Feb 7, 2023 at 12:57 PM
My order arrived, but there's missing product. How do I get the rest of my order?
First, please verify what you ordered from your receipt. If you ordered VOD by accident instead of DVD, for example, this could explain a missing produ...
Wed, Nov 27, 2024 at 4:06 PM

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