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Shipping

I ordered a VOD bundle - why am I still being charged for shipping?
VOD bundles that contain physical items (books, clickers, wrist coils, posters) will still have shipping cost. 
Tue, 26 Oct, 2021 at 6:48 PM
I ordered a bundle, will everything ship together?
The products will all ship together. If you purchase a video on demand (VOD) bundle you will have access to the videos on your computer immediately after ...
Wed, 10 Nov, 2021 at 3:02 PM
Is the scheduled delivery time flexible?
We understand that you might not always be available at the scheduled time for delivery generated by us. So we let you pick your delivery slot based on your ...
Wed, 10 Nov, 2021 at 3:03 PM
How do I track my package?
Once your product ships you will receive a shipping confirmation email. Within this email there will be a tracking number that will allow you to track your ...
Thu, 18 Nov, 2021 at 2:13 PM
How long will it take to get my package?
Depending on where you are located, your package should reach you within 3-7 business days. For international orders, this usually increases to about 7-14 d...
Thu, 18 Nov, 2021 at 2:13 PM
How do I calculate my shipping before ordering?
After you have added everything you’d like to purchase to your cart and are viewing the contents, there will be a “calculate shipping” option towards the bo...
Tue, 26 Oct, 2021 at 6:49 PM
What countries do you ship to?
We ship to all countries if provided with a valid address. At this time, we cannot ship to PO Boxes.
Wed, 10 Nov, 2021 at 3:05 PM
I get an error when I try to check out, I'm in New Zealand. Do you ship here?
Some of our customers come up with an error when trying to ship to New Zealand. Don't worry, we do ship to NZ!  Sometimes the rural area zip codes ...
Tue, 26 Oct, 2021 at 6:51 PM
Will my DVDs ship out with the rest of my bundle?
The whole bundle ships out together. If you purchase a video on demand (VOD) bundle you will have access to the videos on your computer immediately afte...
Thu, 28 Oct, 2021 at 3:28 PM
Do you ship to South Africa and Brazil?
We do ship to the following countries: South Africa  Brazil However, customer's sometimes have trouble receiving their packages in these cou...
Tue, 26 Oct, 2021 at 6:51 PM