As soon as your order has been received you have instant and full lifetime access to your Video On Demand (VOD) purchase.

If You Already Have a Puppy Culture Account

Your Video On Demand purchase(s) can be found in your account, under Film or Course library. If your new purchase doesn't appear, please log out of your Puppy Culture account, then log back in. You should then be able to see your new purchase.

For information on how to access your video library, click this link:

How Do I Access My Video Library?

Alternatively, you can download the Madcap University App, and sign in using the email address used to make the video purchase. For information on how to access your videos using the app, click this link:

Stream Puppy Culture on Your Smartphone or Tablet

New Users

If you are a new customer and this is your first Video On Demand product, it is essential to activate your account first.

To do this you will need to verify the email sent to the email address used to make the purchase.

Note - You must sign into your account using the same email address you used to purchase your Madcap University Course or Puppy Culture Video On Demand Films. If your purchased item is missing, please log out and sign in again with the email address used for your purchase.