If for some reason you encounter a problem with your DVD not working correctly, please check that it is definitely the disc that is at fault.

If you put the first DVD disc in the player and it doesn't work, try another disc before contacting us.

Also, please try the disc you believe to be faulty in another player or your computer to eliminate the possibility that it is your player. 

Finally, examine the disc and see if there's any visible finger prints or smudges - if so, please gently clean the disc with rubbing alcohol, then wipe clean with a gentle, lint-free cleaning cloth (such as microfiber or a glasses lens cleaning cloth) then try the disc again.

If you are still having problems, please contact us through via email or live chat.