I get a 'wrong email/password error' when I try to log in!
Modified on: Tue, 20 Dec, 2022 at 1:55 PM
First, please confirm you are using the correct email and password.
Second, please confirm you have made a Puppy Culture account. Your account is not made automatically when you purchase from us. You will be emailed an account activation email at the time of your purchase that you will need to use to activate your account. If you have not activated your account, you will not be able to log in.
If you are unsure if you activated your account, please contact us via phone, email, or chat to check.
If you have previously logged in successfully and are getting this error, especially when you try to log into your Video Library on your browser or a, please contact us and we can resolve this error.
First, please confirm you are using the correct email and password.
Second, please confirm you have made a Puppy Culture account. Your account is not made automatically when you purchase from us. You will be emailed an account activation email at the time of your purchase that you will need to use to activate your account. If you have not activated your account, you will not be able to log in.
If you are unsure if you activated your account, please contact us via phone, email, or chat to check.