If you accidentally purchased "vouchers for someone else" instead of purchasing "access for myself", you can still access your Video On Demand purchase. You will simply need to assign your purchased vouchers to yourself.


First, you will need to make a Puppy Culture account to access your vouchers. You'll also need this account to access your Video Library (and your Video On Demand purchase.) Please use this article to make your Puppy Culture account - be sure to make your account with the same email address you made your purchase with!


Next, you will need to assign the vouchers you purchased to yourself. In this case, it's easiest to redeem them via the unique code associated with each voucher than to email them.


First, navigate to your My Account page and click "Manage Vouchers." This will take you to a list of your purchased vouchers.

Next, select and copy the code for the voucher you'd like to redeem - if you purchased multiple films, you will need to do these individually. 

Next, click "BACK" in the red box and at the top, you will be taken back to your My Account page. Under "USEFUL INFORMATION" in the middle under "About Voucher Codes" click "MORE".

Now you can paste your code into the box labeled "Voucher Code" then click "REDEEM".  If you have several purchased films, you will need to repeat this for each film.

Once you have redeemed your voucher code, you will be taken automatically to your Video Library to view your film.

If you haven't already linked your device, please use this article to do this to view your Video Library and new purchase.