There are a few things you can try to correct this issue.

  1. Ensure your device has been assigned an access token. You can find more information in your account under "Manage Access Tokens". 
  2. Try clearing your browser’s cache (instructions for browsers: Chrome | Firefox | Safari | Internet Explorer | Edge
  3. Ensure you are logged into the correct account with the right email address, which is the one you purchased VOD access with.
  4. Try logging out of your account, then back in, then viewing your video library.

If you have tried the above solutions and still cannot access your videos, please contact us through a LiveChat or by using the details below.

When contacting us, please know that we are a small company and can’t always respond immediately. We try really hard to answer your questions in a timely manner!