If you placed an order but didn’t see the discounts apply at checkout, there are four possible options:
You were not signed in before you went to checkout
Your account has not been approved for quantity discounts
The items you purchased aren’t eligible for quantity discounts, or not enough of them were ordered to qualify
If you forgot to sign into your account, or gremlins are to blame, reach out to our support team about receiving a refund for your discount amount. Contact Us with your PC account email and make sure you put the order number in question after selecting Quantity Discount in the Issue dropdown.
If you’re not sure if the item was eligible for discounts, make sure you’re logged in to your Puppy Culture Account and then go to the product page - you will see the details of what numbers are required to receive discounts, and how much those discounts should be.
If you would like to apply to the discount program, see our directions here!
If your account has been denied for quantity discounts, you should have received an email to letting you know. Not sure why you weren’t approved? Visit our article here.
Get in touch with the team on firstname.lastname@example.org, or call us on the below:
U.S. customers please call (908) 292-8794, Monday to Friday from 8:30am to 4pm EST.
U.K. customers please call 01603 381 500. Monday to Friday from 8:30am to 5pm GMT.