Your videos are available via the "My Puppy Culture" section of our website. Simply navigate to this page and find them by clicking the “My Video Library”, and then logging into your account. Once you are signed in, you will be able to view all your videos. If you have not yet setup your viewing device with an access token, you will need to configure this first.

Access tokens are managed from your account page under "My Access Tokens". Follow the information on this page to assign an access token to a device, and then you can start watching your purchased video on demand content.

Get in touch with the team on, or call us on the below:

U.S. customers please call (908) 292-8794, Monday to Friday from 8:30am to 4pm EST.

U.K. customers please call 01603 381 500. Monday to Friday from 8:30am to 5pm GMT.