1. Check your Inbox and Spam folders for the confirmation email we sent when you purchased. You will need to activate your account before you can access your videos. Once you are signed in, click on the “My Video Library” on the top menu bar in the center of our website. Your videos will be waiting for you!

  2. If you cannot remember your password or you are getting a password error message, click the reset password button. This will prompt an email to be sent to you where you can create a new password.

  3. If you are receiving an error message when trying to watch your videos, you can try clearing your browser’s cache. This can often act as a reset for your webpages.


 


If you have tried the above solutions and still cannot access your videos, please contact us through a Live Chat or a Contact Us message on our website, or by calling us at 908-294-8794 and we will help you out!


 


When contacting us, please know that we are a small company and can’t always respond immediately. We try really hard to answer your questions in a timely manner! Our normal business hours are Monday - Friday, 8am - 4:30pm EST.