There are a few things you can try to correct this issue.
- Ensure your device has been assigned an access token. You can find more information in your account under "Manage Access Tokens".
- Try clearing your browser’s cache (instructions for browsers: Chrome | Firefox | Safari | Internet Explorer | Edge)
- Ensure you are logged into the correct account with the right email address, which is the one you purchased VOD access with.
If you have tried the above solutions and still cannot access your videos, please contact us through a live chat or by using the details below. When contacting us, please know that we are a small company and can’t always respond immediately. We try really hard to answer your questions in a timely manner!
Get in touch with the team on email@example.com, or call us on the below:
U.S. customers please call (908) 292-8794, Monday to Friday from 8:30am to 4pm EST.
U.K. customers please call 01603 381 500. Monday to Friday from 8:30am to 5pm GMT.